Your Privacy Is Our Responsibility

This privacy policy applies to the e2bat platform. When you use e2bat's website, mobile app, or any other digital service, you are considered to have agreed to the terms of this policy. We place the highest importance on protecting user information and maintain full transparency in how it is handled.

Along with this policy, you are advised to read our Terms and Conditions, as both documents together form the complete framework governing your account and use of our services.

We collect various types of information when you create an account and use our services at e2bat. This information comes from two main sources — what you provide voluntarily and what is collected automatically while you use the platform.

1.1 Information You Provide Directly

• Full name and date of birth
• Mobile number and email address
• National ID or passport number (for identity verification)
• Financial transaction details — such as bKash, Nagad, Rocket, Upay, or bank account information
• Login credentials (username and password, stored in encrypted form)
• Information you share during contact and support interactions

1.2 Automatically Collected Information

• IP address and device identification number
• Browser type, operating system, and version
• Navigation patterns and duration on the platform
• Session logs and activity data
• Deposit and withdrawal transaction history
• Betting and gaming activity records

All information collection is conducted on a legal basis and with user consent.

e2bat uses your information only for specific, legitimate purposes. We never sell your information to third parties unnecessarily or for marketing purposes.

2.1 Account Management

Personal information is used to create, verify, and securely manage your account. This includes confirming your identity and maintaining account security.

2.2 Financial Transaction Processing

Financial information is required to carry out deposits and withdrawals. Each transaction — with a minimum deposit of ৳200 and a minimum withdrawal of ৳500 — is verified against the payment information you have provided.

2.3 Customer Support

Relevant account information is used to enable our 24/7 live chat and email support team to resolve your issues effectively.

2.4 Fraud Prevention and Security

Log data and activity records are analysed to detect suspicious activity, prevent the creation of multiple accounts, and maintain the overall security of the platform.

2.5 Service Improvement

Information is used to analyse user experience and improve the functionality and overall quality of the platform.

e2bat applies industry-standard technical and administrative measures to keep users' personal information secure.

3.1 Encryption and Secure Storage

• All sensitive information is transmitted via SSL/TLS encryption
• Passwords and financial information are stored in hashed and encrypted form
• Firewall and access control systems are in place at the server level
• Regular security audits are conducted

3.2 Data Retention Period

Information is retained for the entire period your account is active and, after account closure, for as long as required to meet legal obligations. Information that is no longer needed beyond legal or regulatory requirements is deleted.

3.3 Staff Access

Only trained and authorised e2bat staff may access user information, and they operate under strict confidentiality agreements.

e2bat does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the specific cases below:

4.1 Payment Processors

Necessary financial information is shared with payment services such as bKash, Nagad, Rocket, Upay, and bank transfers to complete deposits and withdrawals. These services operate under their own privacy policies.

4.2 Technology Service Providers

The minimum necessary information is shared with trusted technology partners for platform operations, who work under agreements consistent with our privacy policy.

4.3 Legal Obligations

e2bat may be required to disclose information in response to a court order, government directive, or other valid legal requirement. In such cases, only the information required within the limits of the legal obligation is provided.

Cookies and similar technologies are used on the e2bat platform to manage sessions, ensure security, and improve the user experience.

5.1 Essential Cookies

These cookies are essential for keeping login sessions active, verifying security tokens, and ensuring the basic functionality of the platform. Disabling them will prevent the platform from working properly.

5.2 Analytical Cookies

Analytical cookies are used to collect information about which parts of the platform users visit most, where issues occur, and how overall performance looks.

5.3 Cookie Controls

You can accept or reject cookies through your browser settings. However, disabling essential cookies may limit some features of the platform.

As a user of the e2bat platform, you have the following rights regarding your own information:

• Right to Know: You have the right to know what information is stored about you.
• Right to Correction: You can request that incorrect or outdated information be corrected.
• Right to Deletion: In certain circumstances, you can request that your information be deleted.
• Right to Object to Processing: In certain cases, you can object to the processing of your information.
• Right to Portability: You can request your information in a structured format.
• Right to Withdraw Consent: You may withdraw your consent at any time, though this will not affect any processing that took place before withdrawal.

To exercise these rights, contact our support team. Our team provides support in both Bengali and English and is available 24 hours a day, 7 days a week.

If you wish to permanently close your e2bat account, please contact our support team. After account closure, your personal information will be retained for as long as necessary to meet legal and financial obligations.

Some information stored in your profile can be updated directly from your account settings. Information related to identity verification or financial transactions will require assistance from the support team to change.

e2bat enforces strict age verification. Our platform is for users aged 21 and above for all casino and betting activities. We do not knowingly collect information from anyone under the age of 21.

If we become aware that an account has been created by a minor, that account is immediately closed and the associated information is deleted. To learn more about responsible gaming, please read our Responsible Gaming Guidelines.

e2bat reserves the right to update this privacy policy as needed. Users will be notified of any significant changes via email or through the platform.

After each update, the "Last Updated" date at the top of the page will be changed. Continued use of the platform after a revised policy is published will be considered acceptance of the new policy.

If you have general questions about this policy, you will find answers in our FAQ section, which covers common questions about accounts, payments, and privacy.

If you have any questions, complaints, or information-related requests regarding this privacy policy, please get in touch with us:

• Email: [email protected]
• Live Chat: Live chat on the platform, available 24/7
• Language: Support is available in both Bengali and English

We aim to respond to your enquiry as quickly as possible. Formal information requests may require identity verification.